How the combined use of FlowShare and the Nugget Creator helps companies adapt to current technological developments while creating space for innovative and conceptual work.
MaxBrain is an emerging SaaS (Software as a Service) company that has developed an innovative learning platform . The platform combines a comprehensive learning management system (LMS) with services to develop and execute corporate academies and learning programs, which in turn specifically enhance the success of companies and educational institutions.
The challenge: making user knowledge easily accessible
Ziad Fathallah, Customer Success Manager at MaxBrain, succinctly summarizes the key challenge:
“You can’t expect people to know everything at all times and store knowledge forever. So we have to make it easy to retrieve knowledge.”
At the same time, customers expect and demand that user training and e-learning are enriched with appropriate learning material for follow-up, so that the same questions do not have to be answered over and over again.
For Ziad, therefore, the only option was an efficient and scalable solution to train customers while ensuring continuous delivery of learning nuggets for its own platform.
To achieve this, Ziad Fathallah has chosen to combine FlowShare and Nugget Creator. The Nugget Creator helps to prepare easily digestible “learning nuggets” in a learning environment and make them findable. FlowShare, on the other hand, makes it possible to quickly document and create the instructions in clear manuals. In this combination, the two tools allow Ziad to create learning nuggets for all questions related to the use of MaxBrain’s learning platform.
The solution – FlowShare and Nugget Creator
“FlowShare facilitates step-by-step instructions…. and with Nugget Creator, video instruction is also made possible.”
Ziad Fathallah, Customer Success Manager at MaxBrain AG
The traditional, manual way of creating training materials, in which a separate screenshot must be taken for each step, was not an option for Ziad. Even with the Nugget Creator alone, he would not have been able to achieve the desired production speed in creating the user manuals.
FlowShare was thus the missing link to enable fast, standardized production of guides for digital tools and to create interactive learning nuggets using the Nugget Creator. After creating the step-by-step guides, Ziad was finally able to enrich the learning nuggets with videos.
“Without FlowShare, it would probably have taken twice as long. And then there was also the creation of the videos. With FlowShare, it was easier to conceptually prepare the videos for the Learning Nuggets.”
Result with FlowShare and Nugget Creator: 50 Learning Nuggets in one week and more time for conceptual and value-adding work
“In just one week, I managed to create 40-50 Learning Nuggets – all thanks to FlowShare.”
Ziad Fathallah, Customer Success Manager at MaxBrain AG
With FlowShare, Ziad was able to produce 50 Learning Nuggets in a very short time. These nuggets contain not only detailed instructions, but also useful user tips and videos. The Nugget Creator expands the possibilities by combining different learning formats and making the content easily accessible for users.
The integrated system of the two softwares led to a win-win in the creation of training materials for users.
The integrated system of FlowShare and the Nugget Creator provided MaxBrain with an effective way to create tutorials while preparing the basis for screen recordings. Ziad notes, “The FlowShare documentation was not only useful for our clients, but also served as solid preparation for the video recording – a real win-win.”
In the rapidly changing software world, Ziad emphasizes the importance of staying dynamic and efficient, especially with limited resources. By combining instructions and videos, MaxBrain enables its customers to learn on their own. This in turn reduces their need for recurring training. Another big advantage: The division into step-by-step tutorials and learning nuggets also makes it easy to swap out individual pieces of content as needed, enabling regular content updates.
“FlowShare has given me a workflow that is very efficient and that is also motivating.”
Ziad Fathallah, Customer Success Manager at MaxBrain AG
Time savings when creating training materials – and thus more room for innovative and conceptual work
The combined use of FlowShare and the Nugget Creator helps companies adapt to current technological developments while creating space for innovative and conceptual work.
If you are facing the mammoth task of producing user manuals yourself, start your free trial of FlowShare today.
This allows you to immediately start capturing your processes and user stories in a standardized way.
Create an unlimited number of guides, free for 7 days.
No restrictions, no obligations, no credit card needed. Only pay if you love it after your trial.
If you would like to process these into interactive micro-learnings and make them available via a searchable platform, contact our partner Know How AG, the producer of the Nugget Creator and Nugget Finder.
