Rockdale County’s IT department, led by Deputy Director and VP of Information Technology Gerald, faced a common issue in government IT: no standardized documentation for processes. New hires were forced to guess how to troubleshoot problems, IT staff spent valuable time answering repetitive questions, and institutional knowledge remained scattered or undocumented.
“When we were looking around to try to find out what was there… we could not find anything.”
— Gerald
When Gerald stepped into his role, he quickly discovered an alarming gap: no SOPs existed for routine workflows. New staff had to rely on tribal knowledge, while seasoned employees repeated the same explanations and solutions.
With no standardized knowledge base, IT staff spent hours manually writing up processes or re-creating the same solutions in email threads. This approach slowed project work, daily ticket resolutions, and policy updates.
As a government agency, Rockdale County needed a secure, locally managed solution. Many cloud-based documentation tools created compliance red flags and weren’t guaranteed to integrate well with on-prem software.
Gerald discovered FlowShare via a Google search. FlowShare automatically captures each action and takes screenshots, creating easy-to-follow instructions.
After testing the waters with one license, he found it intuitive enough to roll out to his team, without worrying about an extensive onboarding or training schedule.
“If you got it today, you would be fully functional tomorrow.”
— Gerald
Unlike cloud-based-only training platforms, FlowShare’s authoring tool runs entirely on local machines, letting government teams stay compliant, avoid cloud upload concerns, and maintain full data control. The offline feature also ensures no network connectivity is required to capture processes, so users can document workflows on secure or air-gapped systems.
FlowShare works with any application that runs on your device, from web portals to legacy government systems, capturing step-by-step screenshots automatically. This helps Rockdale County unify documentation for all their IT processes, regardless of platform.
“We run a service desk… If someone reports a laptop issue, FlowShare helps us document exactly how to troubleshoot.”
— Gerald
Rockdale County exports their FlowShare walkthroughs as PDF files and posts them to SharePoint. This gives staff a familiar, secure portal for referencing SOPs, quarterly updates and policy reviews included.
“It’s very easy to adapt to. Everyone has been able to pick it up and start creating SOPs almost immediately.”
— Gerald
By eliminating the need to manually capture screenshots or write lengthy instructions, Rockdale County’s IT team drastically reduced the time it takes to create SOPs.
“On a scale of one to 10, how much time I’m saving? I would say we’re at about a nine.”
— Gerald
Less time documenting means more bandwidth for higher-value tasks. According to Gerald, cutting documentation overhead directly translates to budget savings.
“How much money we’re saving? I would say that’s about a good eight and a half right now.”
— Gerald
Having thorough, easy-to-find SOPs has reduced repetitive questions and the meetings needed to clarify policies or troubleshooting steps.
“There are fewer questions about things now—fewer tickets or meetings to clarify.”
— Gerald
Rockdale County rapidly produced six or seven SOPs in the first few weeks alone. Staff across the department appreciate how straightforward FlowShare is, and new hires can onboard themselves faster.
“Everybody’s adapting quickly… We’ve created multiple SOPs, and no one complains it’s too much work.”
— Gerald
With offline usage and local data storage, FlowShare fits seamlessly into government IT’s strict compliance requirements. Rockdale County avoided potential procurement hurdles tied to cloud-based or non-compliant software.
Click through a workflow once; FlowShare auto-creates the step-by-step guide. Even non-technical staff are productive on day one.
Legacy mainframe, modern SaaS, or home-grown app, if it appears on a screen, FlowShare captures it, so one tool covers all your systems.
FlowShare installs locally, keeping every screenshot and SOP inside your own network to satisfy state, federal, and DoD security mandates.
Export to 10+ formats including PDF, Word, or HTML with built-in templates, giving every department consistent SOPs for SharePoint, or any intranet.
