Case Study
Rockdale County’s IT department, responsible for managing technology across government offices, faced a major challenge: a complete lack of standardized documentation for their processes.
“When we were looking around to try to find out what was there that was providing direction, we could not find anything.” – Gerald, Deputy Director of IT, Rockdale County.
Without structured documentation, IT staff spent excessive time answering repetitive questions, troubleshooting issues manually, and onboarding new employees without a clear reference guide. The inefficiency led to delays in service requests and operational bottlenecks.
After searching for a solution, Rockdale County discovered FlowShare and started with a single license to test its effectiveness.
“We purchased one license to see if it would do what we thought it would do, and it worked out well. We purchased two more.” – Gerald
FlowShare was used to create step-by-step Standard Operating Procedures (SOPs) for IT processes, including troubleshooting workflows, onboarding guides, and security policies. These documents were then distributed via SharePoint, ensuring easy access and updates.
✔ Time Savings:
“On a scale of one to 10, how much time I’m saving? I would say we’re at about a nine.”
✔ Cost Reduction:
“How much money we’re saving? I would say that’s about a good eight and a half right now. It could easily be a nine or a 10.”
✔ Fewer IT Support Tickets:
“There are fewer questions about things now. I would say it’s probably fewer tickets or fewer meetings to clarify policies and procedures since everything is written out now.”
✔ Rapid Adoption & Ease of Use:
“The learning curve is not steep. If you got it today, you would be fully functional tomorrow.”
No cloud storage risk, ensuring compliance with government regulations.
Document IT workflows in minutes.
Easily share and update policies via SharePoint.
Reduction in support tickets, increased efficiency, and cost savings.
Want to see how FlowShare can transform your IT documentation? Start your free trial today and experience the impact firsthand.
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