Customers
SPI uses FlowShare to create short, clear instructions for customers and colleagues, making knowledge sharing faster and more consistent.
SPI needed a faster and clearer way to share knowledge across projects.
With FlowShare, they now create short, visual instructions that reduce ambiguity, save time, and make knowledge reusable.
Consultant, SPI
• Location: Hamburg, Germany
• Industry: IT Consulting & Software Development
• IT Scope: Software projects, POS systems, customer implementations
• Key User: Oliver Müller, Consultant
• FlowShare used to create short reference guides for customers and colleagues
• Enables documentation of new features, support cases, and backend settings
• Allows quick sharing of instructions across teams and projects
• Supports documentation of processes with screenshots and descriptions
• Knowledge sharing was text-based or explained лично
• Text-based explanations could be ambiguous
• Personal explanations were time-consuming
• Knowledge was not documented and could not be reused
• Faster creation of documentation compared to text-based methods
• Clearer communication through visual instructions
• Reduced time spent explaining processes
• Improved knowledge sharing across projects
Consultant, SPI
FlowShare is used to create short instructions for customers and colleagues. New features, support cases, or complex settings in the back-end can be documented and shared easily.
The tool allows process sequences to be documented with little additional effort, combining screenshots with meaningful descriptions to create clear and structured guides.
With FlowShare, documentation can be created much faster than traditional text-based methods.
Visual instructions improve clarity and reduce ambiguity, making it easier for both customers and colleagues to understand processes.
At the same time, knowledge can now be documented and reused, reducing the need for repeated explanations and supporting more efficient work across multiple projects.
Manage and document processes across multiple projects with clear, structured guides.
Create instructions quickly without writing long, ambiguous text explanations.
Share short, clear instructions with customers and colleagues instantly.
Combine screenshots with descriptions for better understanding.
Try FlowShare for free for 7-days and create your first guide in minutes.
Or talk to our team and find out how FlowShare can best support you in your onboarding, support and compliance workflows.
