Customers
BDAE uses FlowShare to create clear, reproducible instructions for new software, enabling fast and consistent knowledge transfer across the organisation.
BDAE, a global provider of foreign health insurance, needed a better way to help employees understand and work with new software during ongoing system changes.
By introducing FlowShare, they are now able to automatically create clear, step-by-step instructions, making knowledge transfer simple, consistent, and easy to scale across teams.
Head of IT Administration
• Location: Hamburg, Germany
• Industry: Foreign Health Insurance
• IT Scope: Digital systems and database transformations
• Key User: Philipp Belau, Head of IT Administration
• FlowShare used to automatically create step-by-step instructions for digital workflows
• Enables simple and reproducible guidance for new software usage
• Captures user actions to generate documentation without manual effort
• Supports onboarding and system adoption across the organisation
• Employees needed to adapt to new software and system changes
• Knowledge transfer was difficult during digital transformations
• Creating tutorials manually was time-consuming and inefficient
• Ensuring consistent understanding across teams was challenging
• Simple and reproducible software instructions for employees
• Faster and easier knowledge transfer across the organisation
• Reduced effort in creating tutorials through automatic capture
• Improved adoption of new systems and digital structures
Employees across different locations had no consistent way to learn new software. Knowledge depended on manual explanations, making onboarding slower and results uneven across teams.
Creating instructions required significant manual effort, writing steps, adding screenshots, formatting guides. This made documentation slow to produce and hard to keep up with during system changes.
With complex digital systems evolving constantly, there was no reliable way to ensure every employee understood new tools the same way. Instructions were hard to reproduce and scale across departments.
To support digital transformation and improve knowledge sharing, BDAE introduced FlowShare early on as one of its first users. The tool allows the company to automatically generate step-by-step instructions by capturing user interactions, eliminating the need for manual documentation.
With FlowShare, processes can now be recorded once and shared across teams, making it easier for employees to understand and use new software. This approach removes barriers in creating tutorials and ensures that instructions remain simple, consistent, and easy to follow.
FlowShare has become an essential tool for enabling knowledge transfer at BDAE. Employees can now learn how to use new systems through clear, structured instructions that are easy to follow and reproduce.
By automating the creation of tutorials, the company has reduced the effort required to document processes while improving clarity and consistency. As a result, employees are better equipped to work with new digital structures, supporting smoother transitions during system changes.
Over time, BDAE has expanded the use of FlowShare beyond initial use cases, successfully involving more teams and departments in the adoption of new software.
“Less time documenting means more bandwidth for higher-value tasks. Cutting documentation overhead directly translates to budget savings.”
Help employees quickly understand and use new software through clear, step-by-step instructions that are easy to follow.
Capture user actions automatically and turn them into documentation, removing the need for manual tutorial creation.
Ensure every employee follows the same process with consistent, repeatable instructions across teams.
Enable smoother transitions during system changes by providing clear guidance for new tools and workflows.
Try FlowShare for free for 7-days and create your first guide in minutes.
Or talk to our team and find out how FlowShare can best support you in your onboarding, support and compliance workflows.
